PackSmart's Service Department has provided Chicago's tri-state area (Illinois, Indiana and Wisconsin) with quality service and parts for over 32 years.

Factory trained technicians are equipped to handle your every need. With locations in Illinois and Wisconsin, PackSmart's commitment to quality and customer satisfaction is #1. We offer an equipment support program, subsidized service rates and billing by the 1/2 hour . . . one of the lowest minimums in the industry.


service dudeCall our Service Manager for more details 630.262.6600

To Get Your Tools Repaired

  1. Download the Repair Form (PDF - 873KB)
  2. Fill out form and fax it to: 630-761-3309

Parts, Parts and More Parts

PackSmart's parts inventory makes it possible to service your machines and tools quickly and efficiently. With thousands of parts stocked for immediate delivery and fully equipped service vehicles, our staff can quickly repair, rebuild and PM your equipment as needed.

We stock parts for: Stretch Wrappers, Strappers, Shrink Wrappers, Case Tapers, Case Formers, Staplers, Nailers, Taping Machines, Tensioners, Sealers and more!

  • Services Offered
  • Service Calls (machine failures)
  • Routine Planned Maintenance (PM)
  • Rebuild/Overhaul
  • Refurbishing
  • Reconditioning tape heads and core credit
  • Installation
  • Hand Tool Repairs
  • Teardown
  • Inspections
  • Equipment Support Program
  • Custom Service Plans
  • Training
  • Technical Manuals

Service on the . . . go

PackSmart's fully equipped service vehicles are custom designed to better service our customers quickly and effectively. Our vehicles are stocked with thousands of common factory replacement parts for many types of packaging machines for routine and major repairs.